Plan Management: Insurance Services
HR practitioners at ADP were managing employee benefit plans across two disconnected tools, manually reconciling data and chasing approvals at every step. I redesigned the plan management experience from the ground up, bringing enrolment, renewals, and carrier sync into a single unified platform that cut admin time and reduced the risk of errors during open enrolment periods.
ADP needed to decommission a legacy insurance platform and migrate benefit plan management to a unified service. HR Practitioners were managing plans across disconnected tools, creating manual overhead, inconsistent data, and a poor admin experience at scale.
Insurance Services is part of ADP's offering to empower companies through easy, reliable methods to manage open enrolment and benefits for employees and to educate and encourage employees to make informed healthcare decisions.
The project focused on providing a retail-like experience for HR and people management teams, enabling them to enrol teams, understand options, and make the best decisions, all within a single unified platform.
This project was part of my professional work at ADP Pvt. Ltd. The aim was to develop a comprehensive platform for managing benefit plans, providing users with a seamless and centralised experience. The unified solution allows users to handle all benefit enrolments in one place, adding new plans, modifying existing ones, and terminating plans as needed.
By integrating all these capabilities into a single platform, the solution ensures users can oversee benefit plans without navigating multiple systems. The objective was to streamline the process, reduce complexity, and enhance efficiency by consolidating all benefit management tasks into one cohesive application.
Two primary user types drove the design, HR practitioners managing enrolments at a company level, and benefits administrators handling plan configuration and policy details.
Low-fidelity flows covering the end-to-end journey of adding a benefit plan, from plan selection through configuration and confirmation.
